mediators are alert
The mediators must be alert on several levels while mediating of different problems. He must concentrate on the information being provided by the source (both parties) and be constantly evaluating the information for both value. He must be alert not only to what the party says but also about the facial expressions and current behaviors about the conflicts. He needs to know about the early reasons of conflicts. In addition, the Mediator constantly must be alert to his environment of conflict to ensure his personal security and that of the parties which are involved in conflict.